Safari not responding 2022

Since I upgraded to Ventura 13.0 on my Macbook AIr Safari is not responding


Posted on Nov 3, 2022 11:39 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 6, 2022 08:23 AM

Hello JG277,


Welcome to Apple Support Communities!

If we understand your post correctly, since updating your Mac to Ventura, Safari isn't responding. We'd like to help!


"If Safari isn't working as you expect, one of these solutions might help.


These solutions are for issues that affect Safari on Mac, including issues such as these:

  • A webpage is blank, doesn't show all of its content, or doesn't work as expected
  • You can't sign in to a webpage, despite using the correct sign-in information
  • A webpage asks you to remove or reset cookies
  • Safari slows down or stops responding

Solutions for Safari on iPhone and iPad are also available.


Reload the page

To reload a page, choose View > Reload Page, or press Command-R. If you can't reload, make sure that you're connected to the internet.

If you still can't reload:

  1. Press Command-Q to quit Safari. If Safari doesn't quit, press Option-Command-Esc to force Safari to quit.
  2. Open Safari again and try to load the page. When Safari opens, if it automatically opens pages that you don't want to open, quit Safari again, then press and hold the Shift key while opening Safari. 

Check Safari extensions

If you installed any Safari extensions, make sure that they are up to date.

You can also try turning extensions off. From the menu bar in Safari, choose Safari > Settings (or Preferences). Click Extensions, then deselect the checkbox for each extension to turn it off. Learn more about Safari extensions


Check Safari settings


The webpage might not be compatible with one or more browser settings, which you can turn on or off as needed. From the menu bar in Safari, choose Safari > Settings (or Preferences). Then click Websites, Privacy, or Security to access these settings:


Test with a private window 


A website can store cookies, caches, and other data on your Mac, and issues with that data can affect your use of the website. To prevent the website from using that data, view it in a private window. From the menu bar in Safari, choose File > New Private Window, or press Shift-Command-N.

If that works, use the following steps to remove the website's data, including its caches and cookies. The website can then create new data as needed. If it's a website that you sign in to, make sure that you know your sign-in information before continuing.

  1. Choose Safari > Settings (or Preferences), then click Privacy.
  2. Click Manage Website Data.
  3. Select the affected website from the list shown.
  4. Click Remove.
  5. Click Done.
  6. Open the website again in a non-private browser window."


More troubleshooting steps can be found in this article: If Safari on Mac doesn't open a webpage or isn’t working as expected


Let us know if you have any questions.

Thank you for using Apple Support Communities.

Take care!



2 replies
Question marked as Top-ranking reply

Nov 6, 2022 08:23 AM in response to JG277

Hello JG277,


Welcome to Apple Support Communities!

If we understand your post correctly, since updating your Mac to Ventura, Safari isn't responding. We'd like to help!


"If Safari isn't working as you expect, one of these solutions might help.


These solutions are for issues that affect Safari on Mac, including issues such as these:

  • A webpage is blank, doesn't show all of its content, or doesn't work as expected
  • You can't sign in to a webpage, despite using the correct sign-in information
  • A webpage asks you to remove or reset cookies
  • Safari slows down or stops responding

Solutions for Safari on iPhone and iPad are also available.


Reload the page

To reload a page, choose View > Reload Page, or press Command-R. If you can't reload, make sure that you're connected to the internet.

If you still can't reload:

  1. Press Command-Q to quit Safari. If Safari doesn't quit, press Option-Command-Esc to force Safari to quit.
  2. Open Safari again and try to load the page. When Safari opens, if it automatically opens pages that you don't want to open, quit Safari again, then press and hold the Shift key while opening Safari. 

Check Safari extensions

If you installed any Safari extensions, make sure that they are up to date.

You can also try turning extensions off. From the menu bar in Safari, choose Safari > Settings (or Preferences). Click Extensions, then deselect the checkbox for each extension to turn it off. Learn more about Safari extensions


Check Safari settings


The webpage might not be compatible with one or more browser settings, which you can turn on or off as needed. From the menu bar in Safari, choose Safari > Settings (or Preferences). Then click Websites, Privacy, or Security to access these settings:


Test with a private window 


A website can store cookies, caches, and other data on your Mac, and issues with that data can affect your use of the website. To prevent the website from using that data, view it in a private window. From the menu bar in Safari, choose File > New Private Window, or press Shift-Command-N.

If that works, use the following steps to remove the website's data, including its caches and cookies. The website can then create new data as needed. If it's a website that you sign in to, make sure that you know your sign-in information before continuing.

  1. Choose Safari > Settings (or Preferences), then click Privacy.
  2. Click Manage Website Data.
  3. Select the affected website from the list shown.
  4. Click Remove.
  5. Click Done.
  6. Open the website again in a non-private browser window."


More troubleshooting steps can be found in this article: If Safari on Mac doesn't open a webpage or isn’t working as expected


Let us know if you have any questions.

Thank you for using Apple Support Communities.

Take care!



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Safari not responding 2022

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