My crash detection did go off when involved in a severe crash. How can I make it stop sending sos messages to my emergency contact?

When the crash detection goes off in a crash it sends a message to emergency contacts. Day after accident continues to text my emergency contact repeatedly. How to do I stop it from sending crash detection reports for a previous event. I just want to reset it and leave the function on to report if a future crash occurs.

iPhone 14 Pro Max, iOS 16

Posted on Nov 3, 2022 08:02 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 3, 2022 10:27 AM

I recognize this can be very frustrating so suggest going back to the article for instructions on how to turn OFF crash detection. Do it, and wait several minutes. Then turn it back on. If you are still getting messages after that, turn both your Watch and iPhone off … wait … then turn both on. The severity of the crash may have impacted one or both devices. If these suggestions do not work, then please contact Apple Support.


A side question - has your emergency contact responded to any of the alerts? If not, the system could be waiting for that.


I hope you are well.

3 replies
Question marked as Top-ranking reply

Nov 3, 2022 10:27 AM in response to somer17

I recognize this can be very frustrating so suggest going back to the article for instructions on how to turn OFF crash detection. Do it, and wait several minutes. Then turn it back on. If you are still getting messages after that, turn both your Watch and iPhone off … wait … then turn both on. The severity of the crash may have impacted one or both devices. If these suggestions do not work, then please contact Apple Support.


A side question - has your emergency contact responded to any of the alerts? If not, the system could be waiting for that.


I hope you are well.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My crash detection did go off when involved in a severe crash. How can I make it stop sending sos messages to my emergency contact?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.