I downloaded Raw photos to IPad Air 2 photo app. Raw Photos appear as white squares with no image. Photo app crashes in about 5 seconds. No time to even delete the individual images. Software has been updated, device has been restarted several times. Any suggestions?
iPad Air 2, 15
Hi Photocrashhelp,
Welcome to Apple Support Communities. We understand that you're having an issue with downloading RAW photos to your iPad Air 2. We'd like to help.
Sounds like Photos wasn't working for you as expected. Have you completed these steps to see if this helps:
If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open
If an app on your iPhone or iPad doesn't work as expected, try this.
1. Close and reopen the app
Force the app to close. Then open the app to see if it works as expected.
2. Restart your device
Restart your iPhone or restart your iPad. Then open the app to see if it works as expected.
3. Check for updates
To see if updates are available for the app, open the App Store, tap your profile icon, then scroll down to see if updates are available. If updates aren't available for the app, update the software on your iPhone or iPad.
4. Delete the app, then redownload it
Delete the app. When you do this, you might lose data that was stored in the app. Then redownload the app. Then check to see if the problem with the app is fixed.
Get more help
* If the App Store itself is not responding, contact Apple Support for your iPhone or for your iPad.
* If you found the app on the App Store, contact the app developer. If the app is made by Apple or came with your iPhone or iPad, contact Apple Support for your iPhone or for your iPad.
* If you bought the app recently and you no longer want it, you can also request a refund.
If that doesn't help, we recommend that you contact Apple Support for additional help on this issue. You can start that conversation here: Contact - Official Apple Support
Take care!
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