my daughter has a new phone and Apple ID I’m trying to use her old device but the account is disabled so I’m not able to log in my Apple ID on her iPhone 11whucw is this device I am using.. I just need to remove the old Apple ID and log in with mine. Please help us! We no longer have access to the email address associated!
iPhone 11, iOS 16
You'll need to recover access to the old account. There's no way around it. You won't be able to remove it from the iPhone without the password. You should never let signed in accounts on devices become inaccessible as things can get very complicated.
If you no longer have access to the associated email address, you will need to put in for an Account recovery. See here: link-> How to use account recovery when you can’t reset your Apple ID password - Apple Support
You'll need to recover access to the old account. There's no way around it. You won't be able to remove it from the iPhone without the password. You should never let signed in accounts on devices become inaccessible as things can get very complicated.
If you no longer have access to the associated email address, you will need to put in for an Account recovery. See here: link-> How to use account recovery when you can’t reset your Apple ID password - Apple Support
Ask your daughter to do the steps in the article below to make it 'your' phone.
See the Apple Support article(s) below.
If your Apple ID is locked or disabled - Apple Support. *
If you have changed your ID or password, have you followed the steps in this article on all devices/computers? Make sure you turn off Find My Phone before signing out of the old ID. Once signed out and Find My Phone is off, then sign in with the new ID, then turn Find My Phone back on.
What to do after you change your Apple ID or password - Apple Support. *. I suggest you do this before changing the ID and/or password.
If necessary, contact Apple ID Support for assistance. See the Apple Support articles below for contact information.
Apple ID - Official Apple Support. -
Contact Apple for help with Apple ID account security - Apple Support. * (Link doesn’t always load)
Get Support - Work through the screens to get a chat option. You may have to pick a slightly different problem.
Apple Support schedule phone call. -
If necessary, use Twitter or Messages.
From the Apple Support article below.
Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.
I need to remove my old account
