Cannot Accept Terms and Conditions when Making In App Purchases

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Cannot Accept Terms and Conditions when Making In App Purchases

Hello,

I am currently having trouble on trying to accept the terms and conditions when making an in app purchase. It comes up and lets me do the double click to pay as I have an iPhone XS Max on iOS 16.0.3, it lets me press accept but comes up saying “We’ve run into a problem.” Is there any way this can be fixed? I’ve tried doing multiple things such as restarting but none of them have worked.

iPhone XS Max, iOS 16

Posted on Oct 21, 2022 02:09 PM

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Answer 1

AnnieL2

Community Specialist

Oct 23, 2022 02:21 PM in response to Seory

Greetings Seory,

A restart was a great first instinct for this issues.

Next, we’d like to have you test accepting the terms and conditions while connected to a different network. So if you’ve tested while connected to Wi-Fi, next test while connected to cellular data. If the issue persists, then can you also test attempting to accept them in a different app such as the iTunes Store app if currently you’re in the App Store app?

Thanks.

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Cannot Accept Terms and Conditions when Making In App Purchases

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