Icloud sync slower than google drive and box

Question

Icloud sync slower than google drive and box

I have a MacBook pro with the M1 chip, an Imac with the 1 chip, excellent internet service and yet it take iCloud over 24 hours so sync -- I upgraded to 200 GB storage space, so plenty of space there. It's not the first time iCloud is super slow to sync. When I save a report I am working on, on G Drive or Box, it takes a few minutes to pick it up on another device. Not with iCloud, it is very disappointing no to have a super fast syncing interface especially when I am using 2 computers that are less than 18 months old.

Suggestions? Thanks

MacBook Pro

Posted on Oct 21, 2022 11:33 AM

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Answer 1

Oct 25, 2022 8:22 AM in response to karina184

Karina

Why would I spend time setting a test user account or use safe mode to solve a problem that is obviously on Apple to fix, not its customers. I absolutely never have sync issues with DropBox or G Drive. I am a customer, not a software programmer for Apple. and by the way, I just migrated all my files to Dropbox, because IT WORKS.

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Answer 2

ryane77

Community Specialist

Oct 23, 2022 1:02 PM in response to Sophie Romana

Hi Sophie Romana,

We appreciate you reaching out to us. We understand that your experience syncing data with iCloud is slower than expected.

We’d like to gather additional details that may help us be in a better position to assist you.

Have you had the chance to try a different Wi-Fi network?

How much data are you syncing?

Are your devices connected to the network via Wi-Fi or ethernet cable?

In the meantime, we recommend that you check if the issue persists when signed in on a different user account. Testing in a new user account helps to determine if the issue is system-wide or user-specific, which is good for identifying possible causes.

The article below can help if you do not have any other user account to test with.

Set up users, guests, and groups on Mac

If you are experiencing the issue when signed in on a different user account, we recommend that you check if the issue persists while on safe mode. Safe mode prevents some items from launching on startup, so you can use it to rule out certain software causes.

Below is an article to help guide you through the process.

How to use safe mode on your Mac

These details and steps can help further isolate the issue.

Take care!

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Answer 3

Oct 25, 2022 8:55 AM in response to Sophie Romana

Hello Sophie Romana,

Testing in a new user account could help identify if there's an issue in your user account that's causing a conflict with iCloud. For additional help with resolving this issue, we recommend you Contact Apple for support and service.

Thanks for using the Apple Support Communities, and have a great day!

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Answer 4

Oct 25, 2022 6:28 AM in response to ryane77

Equipment: MacBook Pro M1; IMAC with an M1 as well purchased in December 2022
iCloud subscription that I upgraded from 50 GB to 200 GB
Internet: we have Spectrum Business, we actually have two 5G networks -- both Macs were on the same network at the time of the syncing issue
I work on MS Office for Mac documents: word, power points and excel spreadsheets.
I was working on a large report (49 MB)
Instead of waiting for iCloud to sync, I simply saved it in Dropbox on my desktop which immediately synced it so I could work on it on my laptop.

It's not the first time that I have this issue with iCloud and when I do, I either use G drive or Dropbox which sync seamlessly. It is quite frustrating, because frankly iCloud sync should be as seamless and instantaneaous as G drive or Dropbox.

Sophie

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Answer 5

karina184

Community Specialist

Oct 25, 2022 7:49 AM in response to Sophie Romana

Hey Sophie Romana,

Great. Thanks for that additional information. Were you able to test this issue out in a test user account as well as safe mode using the steps we provided in the previous message? The results to these tests will help us isolate where the issue is.

Keep us updated.

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Answer 6

dmschiff

Level 1

9 points

Nov 25, 2022 5:16 AM in response to Community User

Hundreds if not thousands of complaints on the web about how slow iClod is. Too many excuses for poor service by Apple. As an Apple user who started with Lisa in 1983, and then Macs (many also for my research lab), iPod, iPad, iPhones etc., I am very disappointed with Apple's less and less trustworthy products over the years.

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Answer 7

Nov 25, 2022 12:23 PM in response to Sophie Romana

I can second that I've always had issues with the automatic sync rather than the manual mode, dropbox has always been fastest for me, it for whatever reason it get stuck when uploading large 7z files...

Anyways came here to ask about the manual options since they seem to have disappeared. MAde a new post on the topic.

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Icloud sync slower than google drive and box

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