MacBook Air screen randomly goes black

hi, so when im working my mac screen randomly goes black and if im watching something the sound is still on, brightness is not working. the only thing it helps is to close the laptop and open it again, and then it does the same thing after 2 minutes, what should i do?


[Re-Titled by Moderator]


MacBook Air 13″, macOS 11.0

Posted on Oct 15, 2022 11:31 AM

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1 reply

Oct 16, 2022 06:37 PM in response to alexandraneedshelp1

Hi, alexandraneedshelp1


We'd need to perform some steps to narrow down what may potentially be causing this. To start, let's start your Mac up in safe mode to see if this persists from there: Start up your Mac in safe mode - Apple Support


"Before you begin

To start up your Mac in safe mode, you need to know what type of Mac you have.

  1. On your Mac, choose Apple menu  > About This Mac.
  2. Look at the information in the Overview pane to determine what type of Mac you have:
    • If you see an item labeled Chip, followed by the name of the chip, you have a Mac with Apple silicon.
    • If you see an item labeled Processor, followed by the name of an Intel processor, you have an Intel-based Mac.
  1. Use the corresponding set of instructions below to start up your Mac in safe mode.

Start up your Mac with Apple silicon in safe mode

  1. On your Mac, choose Apple menu  > Shut Down.
  2. Wait for your Mac to shut down completely. A Mac is completely shut down when the screen is black and any lights (including in the Touch Bar) are off.
  3. Press and hold the power button on your Mac until “Loading startup options” appears.
  4. Select a volume.
  5. Press and hold the Shift key, then click Continue in Safe Mode.
  6. The computer restarts automatically. When the login window appears, you should see “Safe Boot” in the menu bar.

Start up your Intel-based Mac in safe mode

  1. Turn on or restart your Mac, then immediately press and hold the Shift key until you see the login window.
  2. Log in to your Mac.
  3. You might be asked to log in again.
  4. On either the first or second login window, you should see “Safe Boot” in the menu bar.

Verify your Mac started up in safe mode

If you’re unsure whether your Mac started up in safe mode, you can use the System Information app to check the mode.

  1. On your Mac, choose Apple menu  > About This Mac.
  2. Click System Report.
  3. In the System Information app, select Software in the sidebar.
  4. In the System Software Overview, look at the value listed next to the item labeled Boot Mode.
    • Safe: The Mac is using safe mode.
    • Normal: The Mac is not using safe mode.

"


Let us know if this persists there, or if it's fine in safe mode. This will let us know if it's possibly a 3rd party issue causing this.


Cheers.



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MacBook Air screen randomly goes black

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