Files App Does Not Show Subtitles Of The Videos

Hey there Mainecoon364,

Do you currently have subtitles enabled on your device? If you're unsure, use the steps below to help enable this on the iPad:

Customize the subtitles and captions in supported video apps

1. Go to Settings  > Accessibility > Subtitles & Captioning.

2. If you prefer closed captioning or subtitles for the deaf and hard of hearing when available, turn on Closed Captions + SDH.

3. Tap Style, then choose an existing caption style or create a new style based on the following:

• Font, size, and color

• Background color and opacity

• Text opacity, edge style, and highlight

Display subtitles and captions for videos on iPad - Apple Support

Take care!

Mainecoon364,

Based on the troubleshooting that has been completed up to this point, your best bet will be to Get Support directly from Apple from here on out. You can use the link here to get started.

Take care.