After I set up my custom domain email in iCloud+, I don’t have the option in the system to import existing email. Does anyone experienced the same problem?
I have successfully set up the custom domain and receive messages using my custom domain email address. As described on Apple website, I suppose will have a button to import all messages, but that button doesn’t show up on my iCloud settings. I believe the issue has been experienced by many iCloud users as discussed.
Hello potatolarry,
Thank you for reaching out to Apple Support Communities.
You were reviewing a very helpful article:
Have you reviewed the section on available options when you can't import your email:
If you can't import your existing email messages
You can manually move your email messages to iCloud Mail using the Mail app:
Learn how to organize email in Mail on iPhone.
Learn how to move or copy emails between mailboxes in Mail on Mac.
If the issue persists, can you provide a few more details? What exactly happens when you attempt to import your emails using these steps.
Cheers!
Hi potatolarry,
The steps to import at a later date are different than importing when you set up the Custom Email Domain. It sounds like you may have been following the proper steps, but here they are again, just to be certain:
Import your existing email messages later
1. Go to iCloud.com
2. Select Account Settings.
3. In the Custom Email Domain section, select Manage.
4. Select the email address that you want to import mail from, scroll down, and select the Import Mail button (or select the Add buttonto import email messages from an additional address).
5. Follow the onscreen instructions to sign in to your previous email account and import messages.
Import existing email messages to iCloud Mail from your custom email domain - Apple Support
If you're following those exact steps, and you're still not seeing the option to Import Mail, or the Add button, you'll want to contact Apple Support. Let them know what's happening, so they can look into why this happens.
Take care!
I can confirm the "Import Mail" option is missing for me also following all the steps noted above. Calling support.
Import existing email
