Error code 403 when trying to add a Gmail account to an iPad

I am trying to add a gmail account to my mum’s iPad. I keep getting an Authorization error code saying Error 403: disallowed user agent. I have the email and password correct.


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Posted on Oct 12, 2022 6:59 AM

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Question marked as Top-ranking reply

Posted on Oct 16, 2022 11:57 AM

Hi meganfromseven oaks,


Thanks for coming to Apple Support Communities for help today.


Have you restarted the iPad yet? This can often resolve minor issues.


You can also further isolate the issue by testing on another network.


Which iPadOS is listed in Settings > General > About? If it's an older iPadOS, the Mail app may no longer be compatible with Gmail.


Have you tried setting up manually at all? You may be more successful doing it this way, though if it doesn't work, you should contact Gmail Help.


This article will show you how: Add an email account to your iPhone, iPad, or iPod touch


"How to set up your email account manually


If you need to set up your email account manually, make sure that you know the email settings for your account. If you don’t know them, you can look them up or contact your email provider. Then follow these steps:


  1. Go to Settings > Mail, then tap Accounts.
  2. Tap Add Account, tap Other, then tap Add Mail Account.
  3. Enter your name, email address, password, and a description for your account.
  4. Tap Next. Mail will try to find the email settings and finish your account setup. If Mail finds your email settings, tap Done to complete your account setup.


Enter account settings manually 


If Mail can't find your email settings, then you need to enter them manually. Tap Next, then follow these steps:


  1. Choose IMAP or POP for your new account. If you aren’t sure which one to choose, contact your email provider.
  2. Enter the information for Incoming Mail Server and Outgoing Mail Server. Then tap Next. If you don't have this information, try to look it up.
  3. If your email settings are correct, tap Save to finish. If the email settings are incorrect, you'll be asked to edit them.


If you still can't set up your email account or save your email settings, contact your email provider."


Have a fantastic day!

1 reply
Question marked as Top-ranking reply

Oct 16, 2022 11:57 AM in response to meganfromseven oaks

Hi meganfromseven oaks,


Thanks for coming to Apple Support Communities for help today.


Have you restarted the iPad yet? This can often resolve minor issues.


You can also further isolate the issue by testing on another network.


Which iPadOS is listed in Settings > General > About? If it's an older iPadOS, the Mail app may no longer be compatible with Gmail.


Have you tried setting up manually at all? You may be more successful doing it this way, though if it doesn't work, you should contact Gmail Help.


This article will show you how: Add an email account to your iPhone, iPad, or iPod touch


"How to set up your email account manually


If you need to set up your email account manually, make sure that you know the email settings for your account. If you don’t know them, you can look them up or contact your email provider. Then follow these steps:


  1. Go to Settings > Mail, then tap Accounts.
  2. Tap Add Account, tap Other, then tap Add Mail Account.
  3. Enter your name, email address, password, and a description for your account.
  4. Tap Next. Mail will try to find the email settings and finish your account setup. If Mail finds your email settings, tap Done to complete your account setup.


Enter account settings manually 


If Mail can't find your email settings, then you need to enter them manually. Tap Next, then follow these steps:


  1. Choose IMAP or POP for your new account. If you aren’t sure which one to choose, contact your email provider.
  2. Enter the information for Incoming Mail Server and Outgoing Mail Server. Then tap Next. If you don't have this information, try to look it up.
  3. If your email settings are correct, tap Save to finish. If the email settings are incorrect, you'll be asked to edit them.


If you still can't set up your email account or save your email settings, contact your email provider."


Have a fantastic day!

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Error code 403 when trying to add a Gmail account to an iPad

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