help me reset my phone...it is frozen

my phone is frozen and wont shut off

iPhone 13 Pro, iOS 15

Posted on Oct 8, 2022 06:38 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 8, 2022 06:52 PM

Try a forced restart. First take off any case. Then:


Press and very quickly release the volume up button. > Immediately press and very quickly release by the volume down button > Immediately press and hold down the side button and keep holding the side button until the Apple logo appears, release the side button. If your iPhone won't turn on or is frozen - Apple Support


3 replies
Question marked as Top-ranking reply

Oct 8, 2022 06:52 PM in response to RondaReyn

Try a forced restart. First take off any case. Then:


Press and very quickly release the volume up button. > Immediately press and very quickly release by the volume down button > Immediately press and hold down the side button and keep holding the side button until the Apple logo appears, release the side button. If your iPhone won't turn on or is frozen - Apple Support


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

help me reset my phone...it is frozen

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.