I don’t know why it’s not available the last time I tried to login it uses Face ID it asked for my pass code but they didn’t take it I have use the same passcode for both my iPad and iPhone so I don’t know what’s wrong. I can’t get the screen to show me a keyboard or a place to put in a verification or pass code. It automatically says it’s unavailable. I don’t know what to do.
iPhone X, iOS 16
Hello, Wellingtongreen.
If your iPhone is showing that you must wait a certain amount of time before inputting the passcode, that means it's been input incorrectly several times in a row. This article explains more about that: If you forgot your iPhone passcode - Apple Support.
If your iPhone is disabled, these steps can help you use your Apple ID and password to erase and reset your device: How to remove your iPhone, iPad, or iPod touch passcode without a computer - Apple Support.
Let us know if we can help with anything else at all or if this doesn't settle your issue so we can look into this further with you. Thanks and have a fabulous day!
Hello, Wellingtongreen.
If your iPhone is showing that you must wait a certain amount of time before inputting the passcode, that means it's been input incorrectly several times in a row. This article explains more about that: If you forgot your iPhone passcode - Apple Support.
If your iPhone is disabled, these steps can help you use your Apple ID and password to erase and reset your device: How to remove your iPhone, iPad, or iPod touch passcode without a computer - Apple Support.
Let us know if we can help with anything else at all or if this doesn't settle your issue so we can look into this further with you. Thanks and have a fabulous day!
Phone is unavailable try again in eight hours but it is connected to Wi-Fi
