Apple Watch and the peloton app

Hi there!! I have been using the Apple Watch to measure my HR while using the peloton app. During the ride I can see all the metrics… HR and calorie burn. However once the ride is complete the app doesn’t record all of my metrics and therefore neither does the Watch as I have them both tied to the Health app. I have attempted deleting and re-loading both the peloton app on the Watch and my phone but it hasn’t worked. I have the series 6 Watch and the iPhone 13 and all software is up to date. Please help!! It’s very frustrating!!

Apple Watch Series 6, watchOS 8

Posted on Oct 6, 2022 02:09 PM

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Oct 8, 2022 09:29 AM in response to Nicole-def

Hi Nicole-def,


Thanks for posting in Apple Communities.


You've done some good troubleshooting steps towards this issue. You mentioned that you've made sure the apps are tied to the Health app, did you make sure to make the app a priority? You can find the details here: Manage Health data on your iPhone, iPod touch, or Apple Watch - Apple Support This may affect how data is recorded as mentioned in the article.


"Prioritize data sources

Here's how to choose the sources that Health uses first:

  1. Open the Health app, then tap the Browse tab.
  2. Tap a category, then tap a subcategory.
  3. Scroll down, then tap Data Sources & Access.
  4. Tap Edit.
  5. Touch and hold the Change Order button  next to a data source, then drag it up or down in the list. 
  6. To turn off a data source so that it doesn't contribute any more data for that category, tap the checkmark next to the source.
  7. Tap Done.

If multiple sources contribute the same data type, then the data source at the top will take priority over other sources. Any new apps or devices that you add go to the top of the list automatically, above your iPhone or iPod touch."


You may need to reach out to both Apple Support and Peloton for further help:


Contact - Official Apple Support

How to contact an app developer - Apple Support


Regards.






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Apple Watch and the peloton app

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