Mail crashes

Hello!

I had this same issue just a few days ago on my iMac running OS X El Capitan. The problem, for me at least, is that this older version of the Mac operating system isn't compatible modern email message(s) you may have in your Inbox. To fix this, I signed into my Mail provider's online mail interface (since I have iCloud mail, I went to https://www.icloud.com/), and I moved all my email in my Inbox into a new mailbox folder I titled "Older Message [Date Range]". This solved the problem for me.

If this doesn't work for you, or it isn't feasible, you could always use your Mail provider's online mail interface full-time instead of Apple Mail. If you do this, I'd recommend using Google Chrome, since it's the most up-to-date and latest supported browser for OS X El Capitan.

However, if your Mac is new enough, you may be able to upgrade to a newer version of macOS and you won't have to worry about this issue. To see if you can, please respond with what year your Mac is:

Find the model and serial number of your Mac - Apple Support.

Jack

Hi Jack,

I have tried to do what you recommended about the external bootable drive from a clone of the internal, but so far I haven't been able to do so. I created a whole new thread (Cloning Macintosh HD to a bootable extern… - Apple Community

) So if you can provide a few tips about this I would appreciate it very, very much friend.

Hi, I have a very similar problem, I have tried so far holding the shift button while hitting the mail icon and it did launch the programme, however when I hit the button to retrieve the emails it crashes, once again. I did tried to clean the gmail box from the website of google and it also helped for a while but then crashed the software again, I tried starting the mac in safe mode to no avail, as soon as I tried to open the mail I had the "Mail has closed unexpectedly" and the option to accept or restart. I even did something in the console (but I can't remember de SUDO instructions) and that so far has been the most helpful thing, but in the end the mail crashed again, so I really could use a little help with this aswell.

I was afraid that this would be the problem… I didn't want to update because I have certain software that wasn't running at all on the new OSx, but it is getting ridiculous now, I can't open some websites because of past due certificates and slowly but surely rendering my mbp useless.

Well Nanny, I could suggest a few other tricks, but none of them are definitive… Like Jack said, if you can update do so.

Cheers!

Velocifero wrote:

I was afraid that this would be the problem… I didn't want to update because I have certain software that wasn't running at all on the new OSx, but it is getting ridiculous now, I can't open some websites because of past due certificates and slowly but surely rendering my mbp useless.

These are signs of the older version of macOS you're running.

Perhaps you could clone your current internal startup disk to an external drive, test it, and if all works, upgrade your internal drive to (if your Mac supports it) something newer than OS X El Capitan. Then, for everyday use, you're using a system newer than OS X El Capitan, and when you need to use older software, you have an external bootable system clone of El Capitan and your apps.

In order to determine if this is a viable solution, please let us know what year your MacBook Pro is.

Jack

mail cras on opening

NannyChris wrote:

Thanks Jack - I will definitely try this. My Mac is 2008.

Unfortunately, an iMac (2008) cannot run anything newer than OS X El Capitan.