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Level 1

4 points

I changed my password and it’s still saying I’m locked out

changing my password did not unlock my account, what do I do? I can’t update anything

iPhone 11, iOS 15

Posted on Oct 4, 2022 5:38 PM

Top-ranking reply

Level 10

471,723 points

Posted on Oct 4, 2022 6:22 PM

If your account is disables in iTunes and App Store (rather than locked), changing the password doesn't help. You need to contact Apple. This is primarily a user-to-user support forum; other Apple users like you. You will need to contact Apple Support. See instructions in: If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support

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