Flashing folder with a ?

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Flashing folder with a ?

After trying to reset computer to factory settings it couldn’t restore, so I followed the instructions to restore files and got the flashing folder with a ?

followed the steps on support and didn’t help. Anything else I can do from home?

Posted on Oct 4, 2022 03:52 PM

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Answer 1

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Smilin-Brian

Level 9

59,367 points

Oct 4, 2022 03:56 PM in response to rashelle288

According to Apple:

A folder with a flashing question mark means that your startup disk is no longer available or doesn't contain a working Mac operating system.

If the question mark is persistent, and your Mac does not start up normally:

Press and hold the power button on your Mac for up to 10 seconds, until your Mac turns off.
Every Mac has a power button. On notebook computers that have Touch ID, press and hold Touch ID.
Use Disk Utility to repair your startup disk. Follow the steps for a Mac with an Intel processor.
If Disk Utility found no errors or repaired all errors, reinstall macOS.

Need more help?

Call Apple Support at 1-800-APLCARE. 📞
International Support. 🌐
Contact Apple Support. 📝
Live chat using Messages. 💬

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Flashing folder with a ?

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