ATV-ui92 error on Apple TV 3

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richyroc Author

Level 1

13 points

ATV-ui92 error on Apple TV 3

Hi,

I cannot log into netflix app on my apple tv3.

I've looked up various threads but have not found a solution for this.

I've double checked my email/pw and what I have submitted is correct as I've used it on all my other devices.

Steps I've tried that have been suggested;

Resetting settings.

Resetting factory settings.

Power cycle.

Changing netflix username/password.

Changing timezone to manual.

None of the above have worked for me.

Could anyone suggest anything else that may help?

Apple TV

Posted on Oct 4, 2022 4:12 AM

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Answer 1

Top-ranking reply

Urquhart1244

Level 10

146,112 points

Oct 4, 2022 4:24 AM in response to richyroc

Please try editing your email address with Netflix on the web. I think you may re-enter the same email, but it needs to be updated. Then try again. Else try an actual different email address (new to Netflix).

Also see: discussions.apple.com/thread/253283156.

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Answer 2

Nov 9, 2022 4:38 AM in response to richyroc

I have a solution that worked for me.

After create an acount in netflix you are going to receive some e-mails.

Before trying to logon in Apple TV, you need to confirm your cell phone in the e-mail sent by Netflix.

Then you will receive another e-mail from Netflix with 6 numbes code, you need to use this code to finish the changing in your Netflix acount.

After that you are goig to logon Netflix in AppleTV.

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Answer 3

Urquhart1244

Level 10

146,112 points

Oct 4, 2022 9:18 AM in response to richyroc

Have you gone over the Netflix support page on this error yet?

Netflix Error ATV-ui92 - Netflix Help Center

Else try to restore the device to factory settings, and set it up with fresh software and clean settings.

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Answer 4

richyroc Author

Level 1

13 points

Oct 4, 2022 6:11 AM in response to Urquhart1244

Hi,

Thanks, I've tried updating with the same email and a different email too on the netflix website but it doesn't work.

Apple TV won't let me log into netflix.

It's so strange as every other device I use works.

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Answer 5

richyroc Author

Level 1

13 points

Oct 5, 2022 2:11 AM in response to Urquhart1244

Hi,

Thanks, yep I've tried a factory reset already and have exhausted the options on the netflix support page.

It seems to be an issue other Apple TV3 users are experiencing. Is there any thing else I can try?

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Answer 6

Oct 4, 2022 12:13 PM in response to Urquhart1244

I am running exactly the same issue, and yes, have tried factory reset without success.

please advise!

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Answer 7

Oct 4, 2022 12:14 PM in response to gaetan193

And tried also everything suggested by Netflix without success!

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Answer 8

Sohan888

Level 1

12 points

Oct 29, 2022 4:21 AM in response to richyroc

Hi. Anyone found the solution. Same issue and only on Apple TV gen3.

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ATV-ui92 error on Apple TV 3

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