Alexd330 Author

Level 1

4 points

My Apple 4K silver remote with microphone and plug in to charge stopped working and just randomly changing channels and nothing happened to it. Can you replace it as a defective remote

Remote just doing whatever it wants

Apple TV 4K, tvOS 16

Posted on Oct 3, 2022 10:32 AM

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1 reply

Level 10

145,854 points

Oct 3, 2022 11:03 AM in response to Alexd330

Contact Apple for accessories that are likely defective. Contact Apple for support and service (phone numbers) or start your support request online (chat/email/callback).

But first try to restart the remote, as a reset to try to get it working, as detailed on: If your Apple TV remote isn't working - Apple Support

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My Apple 4K silver remote with microphone and plug in to charge stopped working and just randomly changing channels and nothing happened to it. Can you replace it as a defective remote

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