iPhone 13 Pro Max CarPlay stopped working when unplugging to get gas now works about 1out of 20 times. Apple support says phone is fine. Anyone else? Running latest iOS 16.0.2.
iPhone 13 Pro Max, iOS 16
Greetings JamesG81,
It does look like you came through a great article for CarPlay issues - If you need help with CarPlay Did you have a chance to complete all seven troubleshooting steps there?
If so, to keep isolating, we’d also like to have you test your phone in another vehicle and/or another phone in your vehicle.
Also, tell us more about what what happens when you connect your phone to your vehicle and whether you’re doing so wired or wirelessly. Though we do understand when you worked through that article you tested both, what is your main method of connection?
Thanks.
AnnieL2,
I completed everything I could through apple. I talked with 3 specialists as well as a tech supervisor. I then went to the apple store to test everything they could with the iPhone to no avail. Today I finally figured it out by going through multiple YouTube videos about CarPlay issues. It was ExpressVPN with the latest update. They have a setting called "Internet Access" that blocks internet connection when the VPN is not able to connect. I disabled that setting which now lists it might block CarPlay, AirDrop, and media casting. Now it works again finally. Frustrating. Thank you for reaching out.
Thanks for sharing this. Turning off ExpressVPN got our iPhone13 working with CarPlay on a Honda Accord again.
iPhone 13 Pro Max CarPlay stopped working when unplugging to get gas now works about 1out of 20 times. Apple support says phone is fine. Anyone else? Running latest iOS 16.0.2.
