Account recovery

HI masum133,

Welcome to Apple Support Communities. We understand that you're having an issue with starting account recovery. We'd like to help.

We see that you came from a good resource about starting the process but you still have questions. Please tell us what happens when you try to start this process. Are you getting any error messages or stuck at a certain spot along the process? Knowing this can help us determine the best way to help you.

In the meantime, please check out this resource to help with a forgotten password. It may also help with your issue: If you forgot your Apple ID password - Apple Support

Keep us updated.

Cheers!

Hey masum133,

If you're unable to reset the password using the article above, you'd want to use the article that you reviewed to set up account recovery: How to use account recovery when you can’t reset your Apple ID password.

If you're experiencing an issue with the recovery process, provide us more details.

Take care.

Hello masum133,

Thanks for those details. Unless you can locate that recovery key, you may be out of options with this Apple ID.

"With two-factor authentication and an Apple device, you have the option to generate a recovery key to help improve account security. If you need to reset your password, you can then use your recovery key to regain access to your Apple ID.

A recovery key is a randomly generated 28-character code that you can use to help reset your password or regain access to your Apple ID. While it’s not required, using a recovery key improves the security of your account by putting you in control of resetting your password. Creating a recovery key turns off account recovery. Account recovery is a process that would otherwise help you get back into your Apple ID account when you don’t have enough information to reset your password. Learn more about using account recovery instead of a recovery key.

Using a recovery key is more secure, but it means that you’re responsible for maintaining access to your trusted devices and your recovery key. If you lose both of these items, you could be locked out of your account permanently. With that in mind, it's important to keep your recovery key in a safe place. You might want to give a copy of your recovery key to a family member, or keep copies in more than one place. That way you always have your recovery key when you need it."

How to generate a recovery key - Apple Support

Regards.