My phone was updated few months ago how come I can’t make or receive calls why?

There is no service on My iPhone meaning I can’t receive or make calls anymore and if I remove the sim and insert on another phone, it will work so why?

iPhone 5s, iOS 12

Posted on Sep 17, 2022 12:52 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 17, 2022 01:03 AM

Three basic troubleshooting steps to perform:


A) Try a "forced" restart of your device using these instructions:--> Force restart iPhone – Apple Support


B) Perform all the steps provided in this support aticle:--> If you see No Service, Searching, or SOS on your iPhone or iPad - Apple Support


C) If the issue persists, something could have gone wrong during the latest update procedure.

I would try to install a fresh copy of iOS/iPadOS. To do this, create a full backup of your iPhone/iPad (1), then restore it to factory settings (you need a computer to perform this step) and, in the end, set it up as new (2).

When done, restore data from your previously made backup (3).

Follow the instructions provided in these support articles:

(1) How to back up your iPhone, iPad, and iPod touch – Apple Support

(2) Restore your iPhone, iPad, or iPod to factory settings – Apple Support

(3) Restore your iPhone, iPad, or iPod touch from a backup


If the issue still persists, contact Apple Support directly using this link:--> Get Support or, even better, make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

1 reply
Question marked as Top-ranking reply

Sep 17, 2022 01:03 AM in response to fineboy860

Three basic troubleshooting steps to perform:


A) Try a "forced" restart of your device using these instructions:--> Force restart iPhone – Apple Support


B) Perform all the steps provided in this support aticle:--> If you see No Service, Searching, or SOS on your iPhone or iPad - Apple Support


C) If the issue persists, something could have gone wrong during the latest update procedure.

I would try to install a fresh copy of iOS/iPadOS. To do this, create a full backup of your iPhone/iPad (1), then restore it to factory settings (you need a computer to perform this step) and, in the end, set it up as new (2).

When done, restore data from your previously made backup (3).

Follow the instructions provided in these support articles:

(1) How to back up your iPhone, iPad, and iPod touch – Apple Support

(2) Restore your iPhone, iPad, or iPod to factory settings – Apple Support

(3) Restore your iPhone, iPad, or iPod touch from a backup


If the issue still persists, contact Apple Support directly using this link:--> Get Support or, even better, make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

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My phone was updated few months ago how come I can’t make or receive calls why?

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