You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Possible return product delay but hoping for a refund

There is a delay with my returned item being shipped back to Apple on time. Will Apple still give me my refund if the product arrived after the specified date?

Posted on Sep 15, 2022 10:48 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 15, 2022 11:46 AM

Sorry it wasn’t a more favorable answer. Unfortunately, when opting to purchase outside of your country that’s one of the risks you face if you aren’t positive about the item fitting your needs before buying. Ultimately to ensure it arrived in time it may have been best to pay for expedited shipping costs. Not ideal but would have been best. Outside if speaking with Apple directly there’s no way for you to find out if they can/will extend your situation. If you end up stuck with it you can try selling it. You won’t likely recoup all of your money but it would be better than nothing. You could also trade it in for what you want. Again, you won’t get all that you paid for it but it is an option. Good luck! Hopefully it will arrive in time. You still have 6 days left (assuming you already shipped it…anything could happen and you may be fine).

10 replies
Question marked as Top-ranking reply

Sep 15, 2022 11:46 AM in response to LRattan1997

Sorry it wasn’t a more favorable answer. Unfortunately, when opting to purchase outside of your country that’s one of the risks you face if you aren’t positive about the item fitting your needs before buying. Ultimately to ensure it arrived in time it may have been best to pay for expedited shipping costs. Not ideal but would have been best. Outside if speaking with Apple directly there’s no way for you to find out if they can/will extend your situation. If you end up stuck with it you can try selling it. You won’t likely recoup all of your money but it would be better than nothing. You could also trade it in for what you want. Again, you won’t get all that you paid for it but it is an option. Good luck! Hopefully it will arrive in time. You still have 6 days left (assuming you already shipped it…anything could happen and you may be fine).

Sep 15, 2022 11:28 AM in response to LRattan1997

If that is the date that your return/exchange period closes then no, your only option would be warranty repair (if you had an actual issue versus just deciding you didn’t want it). The fact that you purchased outside of the US doesn’t matter. You can always call Apple directly to see if there are any possible options but be prepared for the answer being no.

Possible return product delay but hoping for a refund

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.