Hi, went away for holidays and now I've returned to the Prime Video App not opening on my Apple TV. I cannot uninstall the App. I cannot download it again. I've rebooted my Apple TV and it still won't work. What else can I do? None of these Companies seem to have accessible Customer Service to actually help with these issues. (though I love them both... LOL) Does anyone here have a fix?
Hi, I just got off of support from Prime Video and he had me force an Apple update. While my automatic updates were turned on, the update never happened on my Apple TV. My Prime Video now works. Here were his instructions.
Open Settings on Apple TV.
Go to System > Software Updates and select Update Software. If an update is available, a message appears.
Select Download and Install to start downloading. During the update process, don't disconnect your Apple TV. The status light may flash slowly during the update process.
Hi ManyApplesMom,
Looking for some answers and a search found your post. I am experiencing the same issue. Apple TV apps all working fine without issue except Prime from Amazon. Forum at Amazon also has many experiencing the same issue and all of them have been within the last few days. I chatted with several Amazon tech support members but to no avail. Also difficult to understand those whose English is poor. They could not give me an answer and the diagnosis was an "intermediate issue". Pressed them on this and they said to give it a few days and check it out again. This is not an Apple issue but an app issue that they were not willing to determine. So no fix at this time. It does work on a MacBook so can Airplay. Post back if you have success in launching.
Huge thanks for that tip. Same issue, same frustrating experience with Amazon, also thought no way it's an Apple issue as everything else work and NOW it works. I assumed the purpose of the auto-update option was to auto update - hmmm. Thanks so much for posting this!
I will keep in touch if it rights itself! Thanks for responding so I know I'm not alone.
I had the same problem. My AppleTV didn’t auto update to version 16. After I manually updated it, the Prime app started working normally.
It takes a village! Thanks ManyApplesMom. Never thought that the issue was with AppleTV software not auto-updating. I am back in business. Thanks Little_Ralphie_Parker for the confirmation.
Me too. Same issue, same day!
Awesome, that worked, thanks a lot :)
Thanks. Solved the problem for me too. Any chance you still have the phone number handy for future reference? Thanks
I used Prime Video's online chat function on the website. Person knew what to do!
Apple TV: Prime Video Ap won't open
