You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Fixes for Self Assigned IP Ineffective

Hello all! I moved into a new apartment and my MacBook Pro (13-inch, M1, 2020) has been unable to connect to the apartment-provided WiFi network for two weeks now. My iPhone connects fine but no such luck for the MacBook. I don’t have access to the router/modem so I can’t reboot them manually and the support team has not been helpful so I’m doing what I can on my end. 


I have tried all the fixes that I have found, including:

  • Making a new network location with “IPv4: Using DHCP” configuration, removing all proxies and adding DNS servers 8.8.8.8, 8.8.4.4, 1.1.1.1, and 9.9.9.9
  • Renewing the DHCP lease on both automatic and new network locations
  • Removing all networks from Preferred Networks list
  • Deleting some plist files (forgot the exact ones unfortunately)
  • Deleting WiFi from Network Settings and readding it
  • Restarting the computer and resetting NVRAM/PRAM


None have worked. Here’s some WiFi details and I’ve also got the Diagnostic Report if that would be helpful. Any advice is highly appreciated! 


MacBook Pro 13″, macOS 11.6

Posted on Sep 13, 2022 2:30 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 13, 2022 6:43 PM

Thanks. I understand you are using a "wireless ISP". Those services are notoriously poor.


Might it be this one: https://www.yelp.com/biz/instaconnect-davis?


Since the router has to be working and connected for them to use it at all, is it a matter of a problem between the router and my computer?


Yes it is, but that knowledge isn't very useful because the ISP's equipment isn't communicating with your Mac.


You are not doing anything wrong with your Mac; in fact you should probably revert the changes you made. Create another "network location" and leave it with its default settings, unless you have specific instructions from the ISP. Solving this problem will require contacting them.

Similar questions

5 replies
Question marked as Top-ranking reply

Sep 13, 2022 6:43 PM in response to junfae

Thanks. I understand you are using a "wireless ISP". Those services are notoriously poor.


Might it be this one: https://www.yelp.com/biz/instaconnect-davis?


Since the router has to be working and connected for them to use it at all, is it a matter of a problem between the router and my computer?


Yes it is, but that knowledge isn't very useful because the ISP's equipment isn't communicating with your Mac.


You are not doing anything wrong with your Mac; in fact you should probably revert the changes you made. Create another "network location" and leave it with its default settings, unless you have specific instructions from the ISP. Solving this problem will require contacting them.

Sep 13, 2022 5:28 PM in response to junfae

The network that Mac is connected to (instaconnect) has no IP address — it's blank. It has all the indications of a router that is not connected to the Internet and is not configured to distribute IP addresses.


I suspect "instaconnect" is not the wireless network you need. Contact whoever is responsible for providing Internet service for your apartment.

Sep 13, 2022 6:27 PM in response to John Galt

Thank you for the quick response!

Instaconnect is the name of a wireless ISP that provides WiFi service to our apartment and many others around town. My roommates seem to have no issue using this network, though they sometimes complain of a "wi-fi has the self-assigned ip address and will not be able to connect to the internet" error. Since the router has to be working and connected for them to use it at all, is it a matter of a problem between the router and my computer?

Sep 13, 2022 7:00 PM in response to junfae

Now that I think about it, I had one of those services a long time ago. It was just as bad as those reviews state. Worse than dialup, which was the only other option at the time.


The helpful bit of knowledge I recall was that the "wireless ISP" needs to know the IP address of the local router you're using — which is not appearing in your screenshot. The reason for that is they need to know who to bill for their service.


Then, the router itself is probably configured to communicate with only specified devices, for the same reason. Your Mac is not one of them.


In any case you will need to contact that ISP.


I think you'll be much happier with a different service.

Fixes for Self Assigned IP Ineffective

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.