Fake Airpods

Hello,


I believed I received fake airpods from a 3rd party app (Mercari). I put the serial number to verify through Apple and the site says it's valid however I am receiving an error on my iphone while trying to connect stating "Cannot verify airpods, These headphones could not be verified as genuine Airpods and may not behave as expected".


I need a formal document from the manufacturer stating these are not authentic but I am unsure on how to get this. Any help is much appreciated.


Thank you.

Posted on Sep 12, 2022 07:18 AM

Reply
1 reply

Sep 14, 2022 11:18 AM in response to mykeynewin

Hi mykeynewin,


Welcome to Apple Support Communities. The guidance from Identify your AirPods - Apple Support may help you further identify whether your AirPods are genuine. If needed, you can also report suspected counterfeit products to Apple using the form found at Apple - Legal - Counterfeit Questions.


If you need further help from Apple, you can reach out directly from Apple Support.


All the best.

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Fake Airpods

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