appletv + on Sky Q

Hello marjac1329,

For difficulties with playing a TV show you'll want to take the steps below:

After each step, try to stream or download the movie or TV show again.

1. Check the System Status page for service interruptions or check a third-party provider's website for any interruptions. If there are service interruptions, try to stream or watch the video later.

2. If you're having trouble signing in with your Apple ID, you can reset your Apple ID password or learn how to get a verification code and sign in with two-factor authentication.

3. If your cellular connection is poor, connect to Wi-Fi instead.*

4. Try watching on a different device using the same Wi-Fi or cellular connection. If it doesn't work, contact your internet service provider to see if there's an issue with your network.

5. If other people are using Apple TV+ or Apple TV channels, make sure it doesn't exceed the limits for streaming on multiple devices.

You can also find those steps in this resource: If you can't watch or stream movies and TV shows in the Apple TV app - Apple Support

Should that still persist, do you have access to any other devices that are compatible with Apple TV+? If so, are they exhibiting the same behavior?

Let us know, and we'll keep moving forward from there.

Same problem for me, on Samsung Smart TV. All other Apple TV+ content is fine. Is there a problem with the uploaded video file?