apple tv doesnt work anymore

i have a windows laptop and when i want to watch a series on apple tv+ it plays the intro but when its done and the episode starts everything stops and the episode wont play anymore

Posted on Sep 6, 2022 03:59 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 7, 2022 02:50 AM

Try the Chrome or Firefox browser, if you used a different browser.

Quit and relaunch your browser. Then try again.

Restart your laptop (power off, not sleep-wake). Then try again.

Verify your network settings: No VPN, a proper DNS service (like from your ISP).


If the issue persists, then I would suggest to contact an expert from the Apple Support staff for further assistance. Contact Apple for support and service (phone numbers) or start your support request online (chat/​email/​callback).

1 reply
Question marked as Top-ranking reply

Sep 7, 2022 02:50 AM in response to dylanmi

Try the Chrome or Firefox browser, if you used a different browser.

Quit and relaunch your browser. Then try again.

Restart your laptop (power off, not sleep-wake). Then try again.

Verify your network settings: No VPN, a proper DNS service (like from your ISP).


If the issue persists, then I would suggest to contact an expert from the Apple Support staff for further assistance. Contact Apple for support and service (phone numbers) or start your support request online (chat/​email/​callback).

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

apple tv doesnt work anymore

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.