Verify billing info not working

Hello Raicya. Thank you for your reply.

The article that you referenced is not related to my symptom of the "verify billing info" prompt not working. Although the article exclusively applies to iOS, I have already done everything that it suggests on my PC. The only Apple service that I use is iTunes for my iPods. As I mentioned, the online store is where I updated my information, then signed out and back into iTunes several times with the new AppleID. The changes were reflected in my iTunes account info screen. Everything there is correct, yet iTunes keeps prompting me to verify my billing info but then doesn't allow me to do that.

Yes... I did all of that, multiple times and no, I did not create a new ID, I updated the current one. I even tried deleting my billing info, signing out/in and re-entered it. No change.

The problem existed before and after I made the account changes.

So, I went to the link and after at least 40 minutes of chat messages with two different support team members, my case was escalated to a phone call.  There, I was on the phone with a new team member for over 90 minutes. Big props to her for being thorough because we went through and literally did everything I did yesterday with one exception.  Today, we did all of that and then tried installing iTunes on my laptop and behold... the exact same problem.  Either my account profile is jacked up on the Apple side of things, or... Microsoft kicked out a bad update that "accidentally" hosed my Windows 8 machine in such a way that now I have to upgrade to their latest monstrosity.

Anyway, they were not able to fix the problem and I have another session scheduled for this weekend.

Well, here it is. This is why I will never own a Mac or iPhone. Apple makes everything more difficult due to poor design and then tries to pass it off as a security feature. Just trying to complete the phone call was a fiasco. My original appointment was canceled somehow so I had to reschedule... twice.

After multiple attempts to connect with the representative via phone, we tried a couple other options with iTunes. No luck. Then, for some reason, she had me go to the AppleTV website and sign-in there. I've never been to that site before nor have I ever had an interest in AppleTV but I was able to sign-in to my account there. It looked different but my iTunes account information was there. She had me delete my credit card info, sign-out, sign back in and re-enter the credit card. Then we went back to the iTunes app on my PC, signed-in and attempted to purchase the same song again. It worked. Problem solved.

Why my iTunes account would be connected to an AppleTV profile that I never created, why that connection wouldn't be perfectly synced or that one could affect the other is beyond reason, but that's Apple for you. So desperate to be cutting edge that they forget the basics of simply making sure that their product is functional and reliable. They'll never accept that pretty isn't practical and sacrificing dependability just to make it unique is what keeps Microsoft and Android customers loyal.

Anyway, five-stars to Apple support for effort. That's one thing I can say for Apple, they have the best tech support hands-down. They certainly need it.

Now, I have to figure out how to unlock my wife's account since Apple is not accepting the answers to her security questions and not allowing her to reset them. Apple support is already telling us that this being the case, they can't help and we're screwed. The account, purchased content and any money on it is lost.