Why is my iPhone Face ID not working?

I need my Face ID


[Re-Titled by Moderator]

Posted on Sep 6, 2022 8:40 AM

Reply
Question marked as ⚠️ Top-ranking reply

Posted on Sep 6, 2022 9:03 AM

Follow these steps, testing after each step:


If that didn’t work, then it could be a hardware issue.


According to Apple:

Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.


As a result, I recommend service.


Service Checklist:



Click ▶︎ Start a Service Request. ⚛️



Need more help?



Click ▶︎ Check Repair Status. 🔧

2 replies
Sort By: 
Question marked as ⚠️ Top-ranking reply

Sep 6, 2022 9:03 AM in response to Mbalkhamsan1

Follow these steps, testing after each step:


If that didn’t work, then it could be a hardware issue.


According to Apple:

Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.


As a result, I recommend service.


Service Checklist:



Click ▶︎ Start a Service Request. ⚛️



Need more help?



Click ▶︎ Check Repair Status. 🔧

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Why is my iPhone Face ID not working?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.