iPhone sending videos small and pixelated to other iPhones

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iPhone sending videos small and pixelated to other iPhones

My iPhone has recently started sending videos to other iPhones in tiny resolution that can’t be enlarged on their phone.

I don’t have low quality image mode turned on.

I do have send as SMS enabled when iMessage is unavailable, but I have always sent the videos when I have service or Wi-Fi and my texts are sending blue.

I have MMS messaging and group messaging enabled and I believe these are default.

I can’t remember the length the videos were that I sent. Could larger files be compressed so much that they’re unwatchable?

I have software 15.6.1

iPhone XR

iPhone XR, iOS 15

Posted on Aug 31, 2022 1:15 PM

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Answer 1

Ben_Z1

Community Specialist

Sep 1, 2022 12:38 PM in response to elsaye

Hi there elsaye,

To confirm, are these videos being sent as iMessage or MMS? Are you following the 'Send a photo or video' section here to send these videos? Send and receive photos, videos, and audio messages on iPhone

If these videos are sending as MMS, then this would be expected behavior and we would recommend contacting your carrier to get the best assistance with this going forward.

If these are sending via iMessage and you are following those steps above, then we would recommend reaching out to Apple Support. They would be the best-equipped to investigate this behavior further.

Apple Support

Cheers!

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iPhone sending videos small and pixelated to other iPhones

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