I am unable to turn off my iPad Air using power button and volume up or down

00180 Said:

"I am unable to turn off my iPad Air using power button and volume up or down"

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Troubleshooting a Frozen iPad:

Seems you have a frozen iPad. So try the tips at these Apple Support links:

• If the Screen isn’t Working on your iPhone or iPad - Apple Support



• If your iPad won't Turn On or is Frozen - Apple Support

• If your iPad is Stuck On the Apple Logo - Apple Support

• If your iPad Screen is Black or Frozen - Apple Support

Hello there,

To turn your iPad off, you can quickly press Volume Up, Volume Down, then press and hold the Sleep/Wake Button until the Power Off slider shows on the top of the screen.

As an alternative, navigate into Settings > General > Shut Down.

Hope this helps.

No problem! Happy to help.