Apple TV 4K remote and soundbar volume

Question

Apple TV 4K remote and soundbar volume

I am looking for help getting my Apple TV 4K remote to control volume on my Samsung soundbar. I have followed the instructions through Settings > Remotes and Devices > Volume Control > Learn New Device… but this did not work.

When prompted, I pressed the volume up/down and mute buttons on the Samsung remote and named the device. I then clicked volume buttons on the Apple TV remote to test the configuration, but my Samsung TV displayed a message “Your TV is set to use external speakers. Adjust the volume on the connected speakers directly.” I double-checked that volume control was set to the new configuration, instead of Auto or TV via IR.

It seems that the Apple TV remote is still sending volume commands to the TV, instead of the soundbar.

Can anyone please advise?

Posted on Aug 21, 2022 06:07 AM

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Answer 1

Vilas_S

Community Specialist

Aug 22, 2022 10:59 AM in response to z-man-the-mac-guy

Hello z-man-the-mac-guy.

Thank you for using Apple Support Communities. Sounds like you're unable to control your audio receiver using your Apple TV Remote. If so, we'd like to help out by sharing a helpful resources with you. This resources do have steps that you can attempt that might help out:

1.) If you can't control your TV or receiver with your Apple TV Remote - Apple Support

2.) Restart Apple TV

3.) Update your Apple TV

If these steps don't help you, we recommend that you reach out to Apple Support for assistance. Just in case, you can use the following link to reach them: Get Support - Apple

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Apple TV 4K remote and soundbar volume

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