iCloud documents disappeared

Hi,


My iCloud documents were automatically deleted/disappeared. Is there a way to get my missing documents back?


Thanks

Posted on Aug 18, 2022 12:04 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 18, 2022 10:25 PM

If all had disappeared then you could check that iCloud Drive is still turned on in Settings, [your name], iCloud

If only some of the documents disappeared then unless you have more than one iCloud account I don't see how they can be recovered if they were deleted.

Check Settings, [your name], iCloud, Manage Storage to see if your plan still what you thought it was. ie your payment card is still valid.

Sign into iCloud.com in a browser in a computer or ipad and check there.

Recover deleted files on iCloud.com – Apple Support (UK)


6 replies
Question marked as Top-ranking reply

Aug 18, 2022 10:25 PM in response to Bomber_506

If all had disappeared then you could check that iCloud Drive is still turned on in Settings, [your name], iCloud

If only some of the documents disappeared then unless you have more than one iCloud account I don't see how they can be recovered if they were deleted.

Check Settings, [your name], iCloud, Manage Storage to see if your plan still what you thought it was. ie your payment card is still valid.

Sign into iCloud.com in a browser in a computer or ipad and check there.

Recover deleted files on iCloud.com – Apple Support (UK)


Aug 18, 2022 11:17 PM in response to LD150

Apple debits my account every month. Last payment was 05 August 2022. Hence, my card is valid.


Why would my files just magically disappear. This is unacceptable, I pay for good service. I see many people complaining about the same issue.


Is there an Apple support email address that you can send to me? I would like to contact someone directly working at Apple to assist with this issue.


Thank you

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iCloud documents disappeared

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.