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Hello everyone,
The other members of my family are not able to make purchases even though there are enough funds in the apple account and family sharing in turned on all devices.
I have been scratching my head over it for a while, going through all the settings in all the devices but to no avail.
If any has been able to solve this issue, please show me the way.
Any help will be much appreciated.
What is the exact error message?
Which Apple account? Note that payments are first taken from each person's personal Apple ID balance. If there's not enough in the personal balance then it gets taken from the Organizer's payment method (often a credit card), not the Organizer's personal balance. Depending upon the error message the issue may be with the card that backs any family member's purchase, even if the amount is actually to be taken from their personal balance.
Here are some documents relating to payment problems.
This document explains how to 'Change [, check], add, or remove Apple ID payment methods' on an Apple mobile device, a Mac, or a PC; click here --> Change, add, or remove Apple ID payment methods - Apple Support
'If you can't remove your last payment method or use no payment method with your Apple ID' click here --> If you can't remove a payment method from your Apple ID - Apple Support
- If you are updating an old card and have ongoing subscriptions you may need to first add the new card and make it the primary payment method before deleting the old card.
Review this document about what to do "If your payment method is declined in the App Store or iTunes Store" Click here --> If your payment method is declined in the App Store or iTunes Store - Apple Support It mostly just suggests you make sure your payment method is up to date or to try a different one. Apple is probably just checking with the system linking to your financial institution and asking if the payment method is valid. The system is providing a negative response. Make sure the name and address are entered exactly as it appears on your financial institution bills and that the 3 digit CVV is correct. Check with your financial institution about the status of your card.
Make sure this is one of the 'Payment methods that you can use with your Apple ID'; click here --> Payment methods that you can use with your Apple ID - Apple Support A solution may be to use a method from the same country as the store you are using, but Apple no longer states either way if this is a requirement (it used to say, "Make sure that the billing address for your payment method matches the billing address for your Apple ID" which was more helpful than saying nothing the way it currently does). Also read any footnotes in the document for a payment method. Unfortunately the list is somewhat general and does not list individual brands of cards (I guess there are too many and are constantly changing).
If you still have problems, contact official Apple Support. Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
Contact Apple for support and service --> "See a list of Apple phone numbers around the world." - Contact Apple for support and service - Apple Support
also:
- Family purchases and payments - https://support.apple.com/HT201079
- How apps, content, and subscriptions from Apple are billed - https://support.apple.com/HT201359
- Check your Apple ID balance - https://support.apple.com/HT202359
- Change, add, or remove Apple ID payment methods - https://support.apple.com/HT201266
What is the exact error message?
Which Apple account? Note that payments are first taken from each person's personal Apple ID balance. If there's not enough in the personal balance then it gets taken from the Organizer's payment method (often a credit card), not the Organizer's personal balance. Depending upon the error message the issue may be with the card that backs any family member's purchase, even if the amount is actually to be taken from their personal balance.
Here are some documents relating to payment problems.
This document explains how to 'Change [, check], add, or remove Apple ID payment methods' on an Apple mobile device, a Mac, or a PC; click here --> Change, add, or remove Apple ID payment methods - Apple Support
'If you can't remove your last payment method or use no payment method with your Apple ID' click here --> If you can't remove a payment method from your Apple ID - Apple Support
- If you are updating an old card and have ongoing subscriptions you may need to first add the new card and make it the primary payment method before deleting the old card.
Review this document about what to do "If your payment method is declined in the App Store or iTunes Store" Click here --> If your payment method is declined in the App Store or iTunes Store - Apple Support It mostly just suggests you make sure your payment method is up to date or to try a different one. Apple is probably just checking with the system linking to your financial institution and asking if the payment method is valid. The system is providing a negative response. Make sure the name and address are entered exactly as it appears on your financial institution bills and that the 3 digit CVV is correct. Check with your financial institution about the status of your card.
Make sure this is one of the 'Payment methods that you can use with your Apple ID'; click here --> Payment methods that you can use with your Apple ID - Apple Support A solution may be to use a method from the same country as the store you are using, but Apple no longer states either way if this is a requirement (it used to say, "Make sure that the billing address for your payment method matches the billing address for your Apple ID" which was more helpful than saying nothing the way it currently does). Also read any footnotes in the document for a payment method. Unfortunately the list is somewhat general and does not list individual brands of cards (I guess there are too many and are constantly changing).
If you still have problems, contact official Apple Support. Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
Contact Apple for support and service --> "See a list of Apple phone numbers around the world." - Contact Apple for support and service - Apple Support
also:
- Family purchases and payments - https://support.apple.com/HT201079
- How apps, content, and subscriptions from Apple are billed - https://support.apple.com/HT201359
- Check your Apple ID balance - https://support.apple.com/HT202359
- Change, add, or remove Apple ID payment methods - https://support.apple.com/HT201266
Family members not able to make purchases
