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Loss of Face ID Functionality

How much does it cost to replace the True Depth camera that makes Face ID work?

iPhone XS, iOS 15

Posted on Aug 14, 2022 8:36 AM

Top-ranking reply

Smilin-Brian

Level 9

56,191 points

Posted on Aug 14, 2022 8:41 AM

According to Apple:

Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.

As a result, I recommend service.

Service Checklist:

Click ▶︎ Start a Service Request. ⚛️

Need more help?

Click ▶︎ Check Repair Status. 🔧

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Loss of Face ID Functionality

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