VPN not working on new iPad
Bought a new iPad, apps won’t download because vpn isn’t downloading. Wi-Fi won’t connect because VPN hasn’t downloaded yet. How to I make this work
[Re-Titled by Moderator]
iPad Pro 10.5-inch, Wi-Fi
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Bought a new iPad, apps won’t download because vpn isn’t downloading. Wi-Fi won’t connect because VPN hasn’t downloaded yet. How to I make this work
[Re-Titled by Moderator]
iPad Pro 10.5-inch, Wi-Fi
Start here:
If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network - Apple Support
…and here:
Recommended settings for Wi-Fi routers and access points - Apple Support
If your WiFi has been set-up according to Apple’s recommended settings, WiFi and Internet connection difficulties are usually an indication that your device does not have a routable IP Address - your IP Address usually being assigned by DHCP. When this occurs, your iPad may only have a self-assigned link-local IP address that begins 169.254.x.x.
If you have a VPN App or profiles installed, or a security App such as Norton, these may be interfering with DHCP and preventing your device from obtaining a valid IP Address for your iPhone hotspot - or the WiFi network to which you are attempting to connect. The resolution is usually simple; if installed, you may only need to temporarily disable or remove the Security App and/or VPN.
DHCP is frequently used to automatically obtain an IP Address. Until your iPad has a valid IP Address to connect to your network, you will not have an internet connection. Disabling or removing VPN and/or the offending security App should allow DHCP to operate normally - allowing connection to your network and the internet.
If this resolves your issue, the VPN and/or security App can be reinstated after the connectivity problem has been resolved.
Start here:
If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network - Apple Support
…and here:
Recommended settings for Wi-Fi routers and access points - Apple Support
If your WiFi has been set-up according to Apple’s recommended settings, WiFi and Internet connection difficulties are usually an indication that your device does not have a routable IP Address - your IP Address usually being assigned by DHCP. When this occurs, your iPad may only have a self-assigned link-local IP address that begins 169.254.x.x.
If you have a VPN App or profiles installed, or a security App such as Norton, these may be interfering with DHCP and preventing your device from obtaining a valid IP Address for your iPhone hotspot - or the WiFi network to which you are attempting to connect. The resolution is usually simple; if installed, you may only need to temporarily disable or remove the Security App and/or VPN.
DHCP is frequently used to automatically obtain an IP Address. Until your iPad has a valid IP Address to connect to your network, you will not have an internet connection. Disabling or removing VPN and/or the offending security App should allow DHCP to operate normally - allowing connection to your network and the internet.
If this resolves your issue, the VPN and/or security App can be reinstated after the connectivity problem has been resolved.
If this is a VPN specified and managed by your workplace, school, or other institution, ask the VPN/Network Admin for assistance in setting up their VPN.
If this is a public third party VPN, do not install the VPN.
VPN not working on new iPad