Sound playing background when using tiktok

I am using an iphone 13 mini and when i am using tiktok i hear another sound playing in the background and i am watching a video but only stop when i leave the app i have tried unistalling the app and installing but it hasn’t changed

iPhone 13 mini, iOS 15

Posted on Jul 30, 2022 12:50 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 31, 2022 12:21 PM

Hey there, and welcome to Apple Support Communities Creamynol12,


We can certainly understand your concern and are here to help as much as we can.


We would like to ask you a couple of questions in order to get a better understanding. First, what exact version of iOS are you currently using? We ask as the menus and options can change slightly between versions of iOS, and we want to make sure we provide the most accurate steps. You can locate this by going to Settings > General > About. Also, does this issue happen only with TikTok or other applications? Finally, are there any other applications running in background when using TikTok?


If you have updated your device to the latest iOS (15.6) and the issue is only with TikTok. Then the best next step would be to contact TikTok for additional assistance. Check out these steps on how to contact an app developer.


" When to contact an app developer for help

  • If an app isn't working, but the issue doesn't affect other apps.
  • If you can't use an in-app purchase, such as a bonus game level or "remove ads." 



Contact the developer of an iOS, iPadOS, or watchOS app

  1. Open the App Store on your iPhone, iPad, or iPod touch.
  2. Search for the app, then tap it. If you can't find it, tap the account button  or your photo at the top of the screen, tap Purchased, tap "Not on this [device]," then tap the app.
  3. The app's product page appears. Scroll to the Ratings & Reviews section, then tap App Support. If you don't see App Support, make sure that you're signed in with the correct Apple ID. "


For additional information, check out this link: How to contact an app developer - Apple Support


Kindest regards!


3 replies
Question marked as Top-ranking reply

Jul 31, 2022 12:21 PM in response to Creamynol12

Hey there, and welcome to Apple Support Communities Creamynol12,


We can certainly understand your concern and are here to help as much as we can.


We would like to ask you a couple of questions in order to get a better understanding. First, what exact version of iOS are you currently using? We ask as the menus and options can change slightly between versions of iOS, and we want to make sure we provide the most accurate steps. You can locate this by going to Settings > General > About. Also, does this issue happen only with TikTok or other applications? Finally, are there any other applications running in background when using TikTok?


If you have updated your device to the latest iOS (15.6) and the issue is only with TikTok. Then the best next step would be to contact TikTok for additional assistance. Check out these steps on how to contact an app developer.


" When to contact an app developer for help

  • If an app isn't working, but the issue doesn't affect other apps.
  • If you can't use an in-app purchase, such as a bonus game level or "remove ads." 



Contact the developer of an iOS, iPadOS, or watchOS app

  1. Open the App Store on your iPhone, iPad, or iPod touch.
  2. Search for the app, then tap it. If you can't find it, tap the account button  or your photo at the top of the screen, tap Purchased, tap "Not on this [device]," then tap the app.
  3. The app's product page appears. Scroll to the Ratings & Reviews section, then tap App Support. If you don't see App Support, make sure that you're signed in with the correct Apple ID. "


For additional information, check out this link: How to contact an app developer - Apple Support


Kindest regards!


Jul 31, 2022 12:43 PM in response to Creamynol12

Hi Creamynol12,


Thanks for the reply. If it's only happening with TikTok and you don't have any other apps open, this is likely a case where you'll need to contact the app developer. However, since iOS 15.6 is available and updating can be useful in clearing up some unexpected software issues, it might help to back up and update as well. This will walk you through it, depending on whether you have access to a computer or not: Update your iPhone, iPad, or iPod touch - Apple Support


If that doesn't help, that's when your best bet will be to contact TikTok support for further assistance with their app: How to contact an app developer - Apple Support


Best wishes.

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Sound playing background when using tiktok

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