Hey there, and welcome to Apple Support Communities Dcon9120,
We can certainly understand your concern and see you came to us from the article If the screen isn't working on your iPhone or iPad.
We would like to ask you a couple of questions in order to get a better understanding. First, what exact version of iOS are you currently using? We ask as the menus and options can change slightly between versions of iOS, and we want to make sure we provide the most accurate steps. You can locate this by going to Settings > General > About. Also, has the device recently suffered any physical or liquid damage? Finally, do you have a screen protector or case attached to the device? If so, does the issue still occur when you remove it?
We thank you for your answers, they will help guide us to the next troubleshooting step.
Kindest regards!