You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone x unable to power up

Brand new phone only open up now and cannot be charged and power on. Any quick fix?

Posted on Jul 28, 2022 3:50 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 28, 2022 8:25 AM

I suggested that you have it inspected because you said that it doesn't turn on, nor charge (those symptoms might be related to a battery problem, but we, just users like you, can't diagnose that kind of issue remotely, sorry).

If it won't turn on, see also these instructions:--> If your iPhone won't turn on or is frozen - Apple Support

If it doesn't charge, see these:--> If your iPhone or iPod touch won't charge - Apple Support


If the issues persist, you have no choice: you need to have it checked.

Regards

Giulio

5 replies
Question marked as Top-ranking reply

Jul 28, 2022 8:25 AM in response to Swee Wan

I suggested that you have it inspected because you said that it doesn't turn on, nor charge (those symptoms might be related to a battery problem, but we, just users like you, can't diagnose that kind of issue remotely, sorry).

If it won't turn on, see also these instructions:--> If your iPhone won't turn on or is frozen - Apple Support

If it doesn't charge, see these:--> If your iPhone or iPod touch won't charge - Apple Support


If the issues persist, you have no choice: you need to have it checked.

Regards

Giulio

Jul 28, 2022 4:20 AM in response to Swee Wan

If it is brand new and still covered by warranty, make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

iPhone x unable to power up

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.