Face ID won't work

When i try and setup face id (iphone XR) it doesn't work, it becomes blurry and says move iphone lower or higher, everything else works (portrait mode works, proximity sensor works, animoji works, ambient light sensor works) i tried restarting, im on ios 15.6, i reset iphone settings and its still like this, nothing is covering the truedepth camera and my screen is clean

Posted on Jul 27, 2022 04:43 AM

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Question marked as Top-ranking reply

Posted on Jul 27, 2022 05:45 AM

Click ▶︎ Face ID not working.


If that didn’t work, then try deleting the Face ID profile and adding it back.


If that didn’t work and there were no error messages, then get live expert assistance by contacting Customer Support by phone or chat:


2 replies
Question marked as Top-ranking reply

Jul 27, 2022 05:45 AM in response to dism43

Click ▶︎ Face ID not working.


If that didn’t work, then try deleting the Face ID profile and adding it back.


If that didn’t work and there were no error messages, then get live expert assistance by contacting Customer Support by phone or chat:


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Face ID won't work

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