I can't change my payment method

Question

Level 1

4 points

I can't change my payment method

I lived in Russia when it was disconnected from SWIFT and I stopped being able to pay for subscriptions. Since then, I have not been able to download anything from the App Store and update applications, every time I try to do this, the iPhone prompts me to update my payment information. I recently moved to Georgia, changed my phone number and tried to link this phone number as a payment method. But when trying to do this, I got an error, I just can't change the country in the corresponding menu bar for changing the payment method. I don't have any active subscriptions and the ones I had have ended a long time ago (I couldn't pay for them for several months). Help solve the problem, please.

Posted on Jul 26, 2022 4:19 AM

Reply

Answer 1

Top-ranking reply

Eric Root

Level 10

684,603 points

Jul 26, 2022 9:27 AM in response to Thaumie1

You need a zero account balance and you need to cancel all your subscriptions. If you have cancelled all subscriptions, but some haven’t expired, contact iTunes Support. You need a valid credit card issued by a bank in the country the store is in and you need a billing address in that country. If you have an account balance, either buy something more expensive and pay the balance with a credit card or contact iTunes Support and ask them to zero balance your account.

Purchases - View, change, or cancel your subscriptions. *

How to cancel Apple TV+. *

Purchases - Subscriptions not billed through Apple *

Link to contact Apple Support at the end of the article.

Purchases - the subscription that you want to cancel is not listed *

Region - Change your iTunes Store, iBooks Store, or App Store country or region. *

If you have done all the above and are still having problems, contact iTunes Support. See the Apple Support articles below for contact information.

iTunes Support – world wide -

Apple Support schedule phone call -

Billings and Subscriptions -

Apple on Twitter -

Reply