I'm unable to unlock my iPhone 11

zinhle65 Said:

"Unable to unlock my device: I am struggling to unlock my device I can’t even switch it off it doesn’t allow me"

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Thank you for the screenshot.

Sounds like your screen is frozen. If so, refer to the flowing...

Troubleshooting a Frozen iPhone:

Start with a Force Restart:

Go Here: Force Restart iPhone - Apple Support

Try the Tips at these Apple Support Links:

• If your iPhone is Stuck on the Apple Logo - Apple Support

• If the Screen isn’t Working on your iPhone or iPad - Apple Support

• If your iPhone Won't Turn On or is Frozen - Apple Support

• If you Need More Help - iPhone - Apple Support

Complete a force restart… Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side button.