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My phone will not backup

Please help my phone will not backup. I’ve reset my network. Turned phone off and plugged in & connected to Wifi and it’s still not backing up. I need to retrieve a deleted video.

Posted on Jul 23, 2022 10:43 AM

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Question marked as Top-ranking reply

Posted on Jul 23, 2022 10:52 AM

How to back up your iPhone, iPad, and iPod touch - Apple Support


Backing up will not retrieve a deleted video. Look in your Recently Deleted album (assuming you are talking about a video saved in photos) to recover. Items deleted from Recently Deleted are permanently deleted and irrecoverable. If you have a device backup that contains the video, and you do not use iCloud Photos, you may be able to restore your device. Factory reset and erase your device and then set it up using your backup.

2 replies
Question marked as Top-ranking reply

Jul 23, 2022 10:52 AM in response to Amy404

How to back up your iPhone, iPad, and iPod touch - Apple Support


Backing up will not retrieve a deleted video. Look in your Recently Deleted album (assuming you are talking about a video saved in photos) to recover. Items deleted from Recently Deleted are permanently deleted and irrecoverable. If you have a device backup that contains the video, and you do not use iCloud Photos, you may be able to restore your device. Factory reset and erase your device and then set it up using your backup.

My phone will not backup

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