FACE ID

My face Id has stopped recognising my face, just out of the blue today. Why does it do that, has something happened to my phone (My face is the same). My phone is up to date with the latest IOS. Do I just have to reset my face ID again or is there a glitch to correct somewhere? I have a 13MaxPro

iPhone 13 Pro Max, iOS 15

Posted on Jul 21, 2022 9:16 AM

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Question marked as Top-ranking reply

Posted on Jul 21, 2022 9:21 AM

Hello JulieC54,


Have you restarted your iPhone since you noticed this happening? I'd try that first.


If not, it's likely just a glitch, as you mentioned. You can delete your existing FaceID or create an Alternative (a second one).


 The instructions in this Support Article will help resolve your issue:

-> Set up Face ID on iPhone - Apple Support


2 replies
Question marked as Top-ranking reply

Jul 21, 2022 9:21 AM in response to JulieC54

Hello JulieC54,


Have you restarted your iPhone since you noticed this happening? I'd try that first.


If not, it's likely just a glitch, as you mentioned. You can delete your existing FaceID or create an Alternative (a second one).


 The instructions in this Support Article will help resolve your issue:

-> Set up Face ID on iPhone - Apple Support


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FACE ID

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