Family share - purchases

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Level 1

4 points

Family share - purchases

My wife and I have iPhones (12 and 13). I set up Family Sharing for Purchases. I am the Family Organizer. I have my credit card in Apple Wallet. She subscribes to iCloud to purchase monthly storage that gets charged to one of our Apple IDs. Don't remember which one it is. Recently, my credit card was reported lost/stolen and I got a new one. I added the new card to my wallet and her wallet. I then removed the card from both of our wallets. However, the monthly charge for iCloud is still somehow linked to the unauthorized/removed credit card via the Apple ID. When trying to purchase iCloud space she gets the following message, "Your payment method was declined. To make this purchase, ask your organizer to provide a new payment method." We have tried but not been successful. How do we accomplish this?

How do I figure out which Apple ID was used?

iPhone 12

Posted on Jul 20, 2022 1:42 PM

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Answer 1

ChrisJ4203

Level 10

236,249 points

Jul 20, 2022 2:05 PM in response to lewbjr

Generally, in Family Sharing, all purchases are charged to the Family Organizer. The organizer usually is the one to get extra iCloud storage, as anything above 50GB or above can be shared with the Family. Did your wife upgrade iCloud before you setup Family Sharing?

You may be better off contacting Apple Support for help in fixing a billing problem. Go here, Choose your country or region - Official Apple Support then click on your location and use that to contact iTunes Support.

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Answer 2

Limnos

Level 10

425,315 points

Jul 20, 2022 7:48 PM in response to lewbjr

Check what payment type is indicated for purchases: Change, add, or remove Apple ID payment methods - Apple Support

Sometimes if a change has been made it can help to log out and back into your accounts, and also to try restarting your device to it takes a fresh look at things. If those don't work, contact Apple as indicated earlier.

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Answer 3

lewbjr Author

Level 1

4 points

Jul 20, 2022 2:38 PM in response to ChrisJ4203

Thank you Chris. We finally got it fixed. Don't ask me what we did to get there because I have no idea. It was all confused between who's Mac or iPhone or iPad was used to begin with. What Appleid was used. Where within settings did we have to go (multiple places). Ugh! Thanks for your quick response.

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Family share - purchases

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