All of my contact pictures disappeared

Hi

This is a follow-up to All of my contact pictures disappeared - Apple Community that has meanwhile be closed. I have checked all the hints given in that thread:

  • Apple services all up and running
  • My contacts are set to sync with iCould on all my devices
  • Restarted phone
  • ....


However, I noticed that the pictures have gone on all devices, are even invisible on iCloud. So, a simple restart of the iPhone was most unlikely to resolve this problem. I then set up these contacts anew by choosing relevant pictures from my library, a time-consuming, rather tedious task. It then worked for a while, but 2 hours later, they had gone again. I can hardly imagine someone hacked into my account, as I have a complicated password, plus 2FA activated.


Luckily, I had made a backup of my contacts quite some time ago. However, given the fact that a restore overwrites the existing data, I proceeded as follows:

  • Click your contacts_(date).abbu file
  • Select "Show package contents"
  • Select "Images" folder
  • In Finder, activate preview
  • Scroll through the files, one by one
  • Once you found the picture of the right person, copy the file to a different directory. Choose (name of person) as filename and add a ".jpg" extension
  • Edit your contact and drag the ".jpg" file you just created to the picture of the person. Instructions
  • Repeat this for all the contacts which you lost the picture for
  • Once you completed, very importantly: Create a new back-up. Instructions
  • For security reasons, copy this file to a different location as well.


I hope this may help.

Mac mini 2018 or later

Posted on Jul 16, 2022 06:21 AM

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Jul 16, 2022 10:52 PM in response to mwepfer56

Hi

Currently, it's even worse than I described. Pictures still disappear every couple of hours. Creation of a contacts archive doesn't help either, because the pictures are not saved anymore in the *.abbu file's metadata section. Forcing the user into re-adding the images regularly, several times per day, can't really be Apple's idea.

@Apple: Please have an urgent look at this problem. Many thanks in advance

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All of my contact pictures disappeared

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