You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

haf_i- Author

Level 1

4 points

Problem with TrueDepth camera. Face ID has been disabled on my iPhone

[Re-Titled by Moderator]

iPhone X, iOS 15

Posted on Jul 15, 2022 8:11 PM

Top-ranking reply

Smilin-Brian

Level 9

56,197 points

Posted on Jul 15, 2022 10:14 PM

According to Apple:

Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.

As a result, I recommend service.

Service Checklist:

Click ▶︎ Start a Service Request. ⚛️

Need more help?

Click ▶︎ Check Repair Status. 🔧

View in context

Problem with TrueDepth camera. Face ID has been disabled on my iPhone

Similar questions