i bought an ipad from a yard sale and the lady has passed away. how do i change users

how do i change to factory settings and change users

iPad

Posted on Jul 7, 2022 04:53 PM

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Question marked as Top-ranking reply

Posted on Jul 7, 2022 05:07 PM

Sorry, but you cannot use this iPad. Return the iPad to the family you bought it from and get your money back. In its current state, it is totally useless to you. Apple won't help you. We can't help you.


When you take it back to the family, give them this link. If they can provide Apple the right documentation (proof purchase, death certificate, chain of ownership, etc.) Apple may be willing to help them. But they will NOT help you at all.


This is the link --> How to request access to a deceased family member's Apple account - Apple Support


If they are unwilling to do this or give you your money back, chalk this up to a bad buying decision and recycle the iPad responsibly.


Also read this --> The All Too Common SAD Reality of Buying … - Apple Community

3 replies
Question marked as Top-ranking reply

Jul 7, 2022 05:07 PM in response to iammekoch57

Sorry, but you cannot use this iPad. Return the iPad to the family you bought it from and get your money back. In its current state, it is totally useless to you. Apple won't help you. We can't help you.


When you take it back to the family, give them this link. If they can provide Apple the right documentation (proof purchase, death certificate, chain of ownership, etc.) Apple may be willing to help them. But they will NOT help you at all.


This is the link --> How to request access to a deceased family member's Apple account - Apple Support


If they are unwilling to do this or give you your money back, chalk this up to a bad buying decision and recycle the iPad responsibly.


Also read this --> The All Too Common SAD Reality of Buying … - Apple Community

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i bought an ipad from a yard sale and the lady has passed away. how do i change users

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