email address is not validated

When creating an Apple ID for my child, I entered my son's email address but it says "there was a problem validating the information you provided."?

MacBook Air 13″, OS X 10.10

Posted on Jul 7, 2022 1:14 PM

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Replace AppleID email for my child Hello, My kid has an AppleID that has been using @icloud.com email for years. Now, she has a new non-icloud address. I would like to use her new email address for AppleID. When I go to change it the warning comes up that parental consent will be required, asks me to enter new address and password, but then gives an error: "The Apple ID cannot be updated for the account at this time." Does anyone has an idea what might be wrong?
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Can't seem to update my childs' apple ID to her new email address. Any ideas? I have a family setup with one parent and two kids. Kid (12 yrs) now has her own email so we want to change her apple ID to that new email. I followed Uw Apple ID wijzigen - Apple Support (NL) but get a message: (translated from dutch:) "Parental consent is required to make this change. An email request will be sent to your Family Head, [MY NAME], who can provide parental consent for this change." However. I receive no e-mail whatsoever on my parental mailadress. Not in my inbox, nor in spam. Either way, I can continue, but after I submit the new address, I get the following message: "The Apple ID cannot be updated for the account at this time." Email adresses are not being used with other iCloud users. It's super frustrating. Any ideas on what might be causing this? Best, Lars
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1 reply

Eric Root

Level 10

685,155 points

Jul 7, 2022 1:19 PM in response to candide777

See if anything in Section 3 helps.

Apple ID - Password/Security Questions verification e-mail not received. *

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email address is not validated

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