Dial assist - problem with country code

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Level 1

8 points

Dial assist - problem with country code

Hello, I have a problem with my 13 Pro. I have SIM card from my country inserted in the phone, and as I visit foreign country at least once a week, I have turned off the feature “dial assist” as I was getting wrong country prefix for any caller that is not in my phonebook and for contact in the phonebook that are saved without country prefix (+xxx). The problem is that even after disabling “dial assist”, I still get wrong country prefix for incoming calls when I am in roaming at the foreign country. I have tried changing phone region in the settings and returning back to proper region, but that haven’t solved anything… what could be the problem, how to fix this, as this is huge problem for me?

iPhone 13 Pro

Posted on Jul 5, 2022 02:57 PM

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Answer 1

Top-ranking reply

smfilip Author

Level 1

8 points

Jul 6, 2022 02:07 PM in response to SnickZ.

Thanks for the reply.

I have dial assist disabled all the time, and in my home country, I don't have any problems...

I have a roaming plan with everything included like I am in my country.

As I said, when I use a SIM card on a different phone, I don't have that problem, so I believe that there is definitely something wrong with dial assist settings...

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Answer 2

smfilip Author

Level 1

8 points

Jul 10, 2022 10:10 PM in response to Omar_A1

There is no official Apple support in my country, but never mind, I switched back to Android :)

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Answer 3

smfilip Author

Level 1

8 points

Jul 6, 2022 12:45 PM in response to Dustin_R_308

Hello, and thank you for your reply. However, this issue is device-related, I have tried to put SIM card into different phone (some android phone), and the incoming call number displays properly.

There are multiple threads with the same problem across the web, but none of the solutions proposed by users are helpful for my case.

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Answer 4

SnickZ.

Community Specialist

Jul 6, 2022 01:00 PM in response to smfilip

Thanks for getting back to us with that information, smfilip. It’s appreciated.

Does Dial Assist work from your home country?

Are you using a roaming plan from your carrier? About cellular data roaming options for your iPhone and iPad - Apple Support. If so, some carrier features aren’t available.

If Dial Assist only has problems when you’re away from home, please contact your carrier, since that’s the source that Apple uses to add the country code correctly.

If everything on their end is fine, you can use this link to contact Apple Support: Get Support

All the best.

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Answer 5

Jul 6, 2022 11:36 AM in response to smfilip

Greetings smfilip,

If you are seeing incorrect information for incoming Caller ID data, you'll need to contact your wireless carrier directly, as all Caller ID information is routed through that carrier. If that is not the issue you are facing, please provide additional details.

Take care.

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Answer 6

Omar_A1

Community Specialist

Jul 6, 2022 02:11 PM in response to smfilip

smfilip,

Thank you for clarifying.

Another option would be to reach out to Apple directly.

You can contact them by going to Get Support.

They will take a closer look and check on available options.

Good Luck!

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Dial assist - problem with country code

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